Overview
With CSIRO’s Data 61 team we engaged 30+ stakeholders to validate the ACCC recommendations that relate to systems and administration information architecture, ensuring that any solution created will match the needs of stakeholders and be likely to be adopted by the various organisations that make up the market.
The challenge
Working to understand a wide range of perspectives with differing (and at times opposing) needs to offer insights that would be translatable to real actions and outcomes for the development of IT architecture concepts.
The Project
A qualitative approach was undertaken to engage with a wide and representative range of stakeholders in government, insurance industry, telecommunications industry, and state valuers general.
Aimed to develop an understanding of the market that covered technical and human-centred information.
Conducted 20+ initial interviews and follow-up interviews with government, infrastructure operators, information providers, water market brokers and state-owned organisations.
Worked to understand how each recommendation would affect stakeholders and what the appetite for these solutions were across the market.
The Result
Partnering with CSRIO we developed a range of stakeholder segments, bios and insights to inform the social perspective of prospective solutions and a wide range of trade typologies.
The Future
CSIRO will use this research to inform their recommended IT architectures that will contribute towards DAWE’s roadmap to water market reform in the Murray-Darling Basin.
What we delivered
Water market stakeholder insights
Snapshot report, detailing the stakeholders and trade dynamics
20 focus area insights
30+ interviewee perspectives
